Return Process
To initiate a return, please contact us at help@craftatelierart.world with your order number and reason for return. We will provide you with a return authorization and shipping instructions.
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At Craftatelierart, we want you to be completely satisfied with your purchase of mini souvenirs, magnets, and keychains. If you are not satisfied with your order, you may return it within 14 days of delivery for a refund or exchange.
To be eligible for a return, items must:
To initiate a return, please contact us at help@craftatelierart.world with your order number and reason for return. We will provide you with a return authorization and shipping instructions.
Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable unless the item was defective or we made an error.
If you wish to exchange an item for a different product, please contact us to discuss available options. Exchanges are subject to product availability and price differences.
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Custom or personalized items cannot be returned unless they are defective or we made an error in the customization. Items that have been used, damaged, or are not in their original condition may not be eligible for return.
Customers are responsible for return shipping costs unless the item was defective or we made an error. We recommend using a trackable shipping service and retaining proof of shipment.
We reserve the right to modify this return policy at any time. Changes will be effective immediately upon posting to this page.
25 Great South Road
Epsom, Auckland 1051
New Zealand
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